{"id":2012,"date":"2025-03-19T10:46:40","date_gmt":"2025-03-19T10:46:40","guid":{"rendered":"https:\/\/belovedlabel.com\/cz\/?page_id=2012"},"modified":"2025-10-02T12:55:49","modified_gmt":"2025-10-02T10:55:49","slug":"vseobecne-obchodni-podminky","status":"publish","type":"page","link":"https:\/\/belovedlabel.com\/cz\/vseobecne-obchodni-podminky\/","title":{"rendered":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky"},"content":{"rendered":"\n<p><strong>1. Obecn\u00e9 informace<\/strong><\/p>\n<p><\/p>\n<p>V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky internetov\u00e9ho obchodu Belovedlingerie.com\/cz byly sestaveny v souladu se z\u00e1konem o ochran\u011b spot\u0159ebitele, na z\u00e1klad\u011b doporu\u010den\u00ed Hospod\u00e1\u0159sk\u00e9 a pr\u016fmyslov\u00e9 komory a mezin\u00e1rodn\u00edch kodex\u016f internetov\u00e9ho a elektronick\u00e9ho obchodov\u00e1n\u00ed.<\/p>\n<p><\/p>\n<p>Informace o spole\u010dnosti:<\/p>\n<p><\/p>\n<p>BELOVED d.o.o.<\/p>\n<p><\/p>\n<p>Jezdarska ulica 8a<\/p>\n<p><\/p>\n<p>2000 Maribor<\/p>\n<p><\/p>\n<p>I\u010cO: SI65892267<\/p>\n<p><\/p>\n<p>Registra\u010dn\u00ed \u010d\u00edslo: 8563349000<\/p>\n<p><\/p>\n<p>Poplatn\u00edk: ANO<\/p>\n<p><\/p>\n<p>IBAN SI56 0400 0028 1414 110 (otev\u0159eno na OTP banka d.d.)<\/p>\n<p><\/p>\n<p>e-mail: <a href=\"mailto:info@belovedlingerie.com\">info@belovedlingerie.com<\/a><\/p>\n<p><\/p>\n<p>Internetov\u00fd obchod Belovedlingerie.com\/cz provozuje spole\u010dnost Beloved d.o.o. (d\u00e1le jen \u201eprod\u00e1vaj\u00edc\u00ed\u201c nebo \u201eprovozovatel\u201c).<\/p>\n<p><\/p>\n<p>Internetov\u00fd obchod Belovedlingerie.com\/cz a ve\u0161ker\u00e1 data na n\u011bm, obr\u00e1zky produktu, grafick\u00e9 a video prvky na webu jsou chr\u00e1n\u011bny autorsk\u00fdm z\u00e1konem a nesm\u00ed b\u00fdt reprodukov\u00e1ny ani pou\u017e\u00edv\u00e1ny bez p\u0159edchoz\u00edho p\u00edsemn\u00e9ho souhlasu. Zna\u010dku a logo Belovedlingerie.com\/cz vlastn\u00ed Beloved d.o.o.<\/p>\n<p><\/p>\n<p>Tyto Obchodn\u00ed podm\u00ednky vymezuj\u00ed provoz Belovedlingerie.com\/cz, pr\u00e1va a povinnosti n\u00e1v\u0161t\u011bvn\u00edka, u\u017eivatele a z\u00e1kazn\u00edka a obchodn\u00ed vztah mezi provozovatelem a u\u017eivatelem jako kupuj\u00edc\u00edm produkt\u016f z nab\u00eddky internetov\u00e9ho obchodu.<\/p>\n<p><\/p>\n<p><strong>2. Dostupnost informac\u00ed<\/strong><\/p>\n<p><\/p>\n<p>Provozovatel se zavazuje m\u00edt u\u017eivateli v\u017edy k dispozici:<\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li>\u00fadaje o toto\u017enosti provazatele (p\u0159edev\u0161\u00edm n\u00e1zev a s\u00eddlo spole\u010dnosti a registra\u010dn\u00ed \u010d\u00edslo, kde je spole\u010dnost registrov\u00e1na);<\/li>\n\n<li>kontaktn\u00ed \u00fadaje, kter\u00e9 u\u017eivateli umo\u017e\u0148uj\u00ed rychlou a efektivn\u00ed komunikaci s provazatelem (e-mailov\u00e1 adresa);<\/li>\n\n<li>informace o podstatn\u00fdch vlastnostech produkt\u016f a slu\u017eeb internetov\u00e9ho obchodu, v\u010detn\u011b poprodejn\u00edch slu\u017eeb a z\u00e1ruk;<\/li>\n\n<li>informace o dostupnosti produktu pop\u0159. slu\u017eby internetov\u00e9ho obchodu;<\/li>\n\n<li>zp\u016fsob a podm\u00ednky dod\u00e1n\u00ed produkt\u016f pop\u0159. prov\u00e1d\u011bn\u00ed slu\u017eeb, p\u0159edev\u0161\u00edm m\u00edsto a \u010das dod\u00e1n\u00ed;<\/li>\n\n<li>informace o zp\u016fsobu platby;<\/li>\n\n<li>informace o \u010dasov\u00e9 platnosti nab\u00eddky z internetov\u00e9ho obchodu;<\/li>\n\n<li>informace o lh\u016ft\u011b, ve kter\u00e9 je je\u0161t\u011b mo\u017en\u00e9 od smlouvy odstoupit, a podm\u00ednk\u00e1ch pro odstoupen\u00ed;<\/li>\n\n<li>informace o mo\u017enosti vr\u00e1cen\u00ed produkt\u016f a zda a kolik takov\u00e9 vr\u00e1cen\u00ed u\u017eivatele stoj\u00ed;<\/li>\n\n<li>informace o postupu st\u00ed\u017enost\u00ed u\u017eivatel\u016f a informace o kontaktn\u00ed osob\u011b provozovatele pro kontakty s u\u017eivateli.<\/li>\n<\/ul>\n<p><\/p>\n<p><strong>3. Zp\u016fsoby platby<\/strong><\/p>\n<p><\/p>\n<p>Zp\u016fsob platby si m\u016f\u017eete vybrat v procesu n\u00e1kupu:<\/p>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li>Dob\u00edrka (platba v hotovosti p\u0159i p\u0159evzet\u00ed); pokud jste uvedli jinou adresu pro doru\u010den\u00ed, nen\u00ed platba na dob\u00edrku mo\u017en\u00e1.<\/li>\n\n<li>Bankovn\u00edm p\u0159evodem po dokon\u010den\u00ed objedn\u00e1vky \u00a0(p\u0159evodem na \u00fa\u010det spr\u00e1vce webu Belovedlingerie.com\/cz &#8211; Beloved d.o.o.).<\/li>\n\n<li>Platba p\u0159es PayPal.<\/li>\n\n<li>Platba kreditn\u00edmi kartami.<\/li>\n<\/ul>\n<p><\/p>\n<p>P\u0159i objedn\u00e1vce produkt\u016f v hodnot\u011b nad 1300K\u010d jsou n\u00e1klady na balen\u00ed a dopravy zdarma.<\/p>\n<p><\/p>\n<p>P\u0159i objedn\u00e1vce produkt\u016f v hodnot\u011b do 1300K\u010d je cena balen\u00ed a dopravy 89K\u010d &#8211; 119K\u010d..<\/p>\n<p><\/p>\n<p>Upozorn\u011bn\u00ed: tyto podm\u00ednky a n\u00e1klady na balen\u00ed a dod\u00e1n\u00ed plat\u00ed pouze pro \u010cesko. P\u0159i doru\u010den\u00ed do jin\u00fdch zem\u00ed jsou n\u00e1klady na doru\u010den\u00ed \u00fa\u010dtov\u00e1ny dle cen\u00edku p\u0159epravn\u00ed spole\u010dnosti. Kupuj\u00edc\u00ed tak\u00e9 nese p\u0159\u00edpadn\u00e9 n\u00e1klady na d\u00e1vky v zem\u00edch mimo \u010ceska.<\/p>\n<p><\/p>\n<p>V p\u0159\u00edpad\u011b \u010dast\u00e9ho nep\u0159eb\u00edr\u00e1n\u00ed zaslan\u00fdch bal\u00edk\u016f vyhrazujeme si pr\u00e1vo \u017ee z\u00e1kazn\u00edk zaplat\u00ed bal\u00ed\u010dek p\u0159ed odesl\u00e1n\u00edm (bankovn\u00edm p\u0159evodem po dokon\u010den\u00ed objedn\u00e1vky)<\/p>\n<p><\/p>\n<p><strong>4. Ceny<\/strong><\/p>\n<p><\/p>\n<p>Ceny jsou platn\u00e9 v okam\u017eiku zad\u00e1n\u00ed objedn\u00e1vky a nemaj\u00ed p\u0159edem stanovenou platnost. V\u0161echny ceny jsou v K\u010d. V\u0161echny ak\u010dn\u00ed nab\u00eddky na webu plat\u00ed do uveden\u00e9ho datumu nebo do vyprod\u00e1n\u00ed z\u00e1sob. Akce a speci\u00e1ln\u00ed nab\u00eddky se vylu\u010duj\u00ed, pokud nen\u00ed uvedeno jinak. Prod\u00e1vaj\u00edc\u00ed si vyhrazuje pr\u00e1vo na zm\u011bnu cen bez p\u0159edchoz\u00edho upozorn\u011bn\u00ed.<\/p>\n<p><\/p>\n<p><strong>5. Registrace<\/strong><\/p>\n<p><\/p>\n<p>Registrac\u00ed v internetov\u00e9m obchod\u011b n\u00e1v\u0161t\u011bvn\u00edk z\u00edsk\u00e1v\u00e1 u\u017eivatelsk\u00e9 jm\u00e9no, kter\u00e9 je shodn\u00e9 s jeho e-mailovou adresou a u\u017eivatelsk\u00e9 heslo, kter\u00e9 si u\u017eivatel s\u00e1m nastavil. U\u017eivatelsk\u00e9 jm\u00e9no a heslo u\u017eivatele jsou jednozna\u010dn\u011b ur\u010deny a propojeny se zad\u00e1van\u00fdmi \u00fadaji. Kupuj\u00edc\u00edmu to usnad\u0148uje n\u00e1kup a provazatel zaji\u0161\u0165uje, \u017ee data budou pln\u011b chr\u00e1n\u011bna a vyu\u017e\u00edv\u00e1na v souladu s podm\u00ednkami, se kter\u00fdmi (potenci\u00e1ln\u00ed) kupuj\u00edc\u00ed souhlas\u00ed.<\/p>\n<p><\/p>\n<p>P\u0159i objedn\u00e1v\u00e1n\u00ed produktu v internetov\u00e9m obchod\u011b Belovedlingerie.com\/cz se nemus\u00edte registrovat. Pro \u00fasp\u011b\u0161n\u00fd n\u00e1kup jsou nutn\u00e9 tyto \u00fadaje: adresa pl\u00e1tce nebo doru\u010dovac\u00ed adresa, \u010d\u00edslo mobiln\u00edho telefonu a e-mailov\u00e1 adresa, na kterou kupuj\u00edc\u00ed obdr\u017e\u00ed potvrzen\u00ed o n\u00e1kupu. S \u00fasp\u011b\u0161n\u011b zadanou objedn\u00e1vkou na webu souhlas\u00edte s t\u011bmito Obchodn\u00edmi podm\u00ednkami.<\/p>\n<p><\/p>\n<p><strong>6. N\u00e1kupn\u00ed proces a objedn\u00e1vka<\/strong><\/p>\n<p><\/p>\n<p>Nakupov\u00e1n\u00ed v internetov\u00e9m obchod\u011b jsme se sna\u017eili co nejv\u00edce zjednodu\u0161it a ud\u011blat jej u\u017eivatelsky p\u0159\u00edv\u011btiv\u00fdm. Z\u00e1kazn\u00edk p\u0159id\u00e1 po\u017eadovan\u00fd produkt do ko\u0161\u00edku kliknut\u00edm na tla\u010d\u00edtko &#8222;Do ko\u0161\u00edku&#8220;. P\u0159i kliknut\u00ed na produkt si z\u00e1kazn\u00edk mus\u00ed vybrat po\u017eadovanou velikost produktu a mno\u017estv\u00ed a kliknout na tla\u010d\u00edtko &#8222;P\u0159idat do ko\u0161\u00edku&#8220;. N\u00e1kupn\u00ed ko\u0161\u00edk zobrazuje produkty, kter\u00e9 jste p\u0159idali do n\u00e1kupn\u00edho ko\u0161\u00edku p\u0159i vyhled\u00e1v\u00e1n\u00ed v internetov\u00e9m obchod\u011b. Chcete-li odebrat konkr\u00e9tn\u00ed produkt z n\u00e1kupn\u00edho ko\u0161\u00edku, klikn\u011bte na odkaz \u201ex\u201c vedle produktu. Pro p\u0159id\u00e1n\u00ed konkr\u00e9tn\u00edho produktu do ko\u0161\u00edku je pot\u0159eba kliknout na odkaz &#8222;Pokra\u010dovat v n\u00e1kupu&#8220;. Kliknut\u00edm na zm\u00edn\u011bn\u00fd odkaz se vr\u00e1t\u00edte zp\u011bt do internetov\u00e9ho obchodu.<\/p>\n<p><\/p>\n<p>Objedn\u00e1vku dokon\u010dete kliknut\u00edm na tla\u010d\u00edtko &#8222;Pokladna&#8220;.<\/p>\n<p><\/p>\n<p>Pokud nejste registrovan\u00fdm u\u017eivatelem internetov\u00e9ho obchodu, zadejte \u00fadaje, kter\u00e9 pot\u0159ebujeme k doru\u010den\u00ed a zvolte zp\u016fsob platby (dob\u00edrka, bankovn\u00edm p\u0159evodem nebo PayPal). V tomto kroku tak\u00e9 zad\u00e1te ak\u010dn\u00ed kup\u00f3n, pokud jej m\u00e1te. Pokud je \u010d\u00e1stka objedn\u00e1vky ni\u017e\u0161\u00ed ne\u017e 1300K\u010d, bude v\u00e1m \u00fa\u010dtov\u00e1no po\u0161tovn\u00e9 ve v\u00fd\u0161i 89K\u010d &#8211; 119K\u010d, vy\u0161\u0161\u00ed \u010d\u00e1stky jsou od po\u0161tovn\u00e9ho osvobozeny.<\/p>\n<p><\/p>\n<p>Pokud byla objedn\u00e1vka \u00fasp\u011b\u0161n\u011b dokon\u010dena, objev\u00ed se na webu text \u201eP\u0159ijali jsme va\u0161i objedn\u00e1vku\u201c. Krom\u011b toho obdr\u017e\u00edte e-mail s podrobnostmi objedn\u00e1vky na e-mailovou adresu, kterou jste zadali p\u0159i registraci nebo zad\u00e1v\u00e1n\u00ed dodac\u00edch \u00fadaj\u016f.<\/p>\n<p><\/p>\n<p>Kupn\u00ed smlouva mezi internetov\u00fdm obchodem a z\u00e1kazn\u00edkem je v internetov\u00e9m obchod\u011b uzav\u0159ena okam\u017eikem, kdy internetov\u00fd obchod ode\u0161le z\u00e1kazn\u00edkovi prvn\u00ed elektronickou zpr\u00e1vu o stavu jeho objedn\u00e1vky. Kupn\u00ed smlouva (objedn\u00e1vka) je ulo\u017eena v elektronick\u00e9 podob\u011b na serveru provazatele. Od tohoto okam\u017eiku jsou v\u0161echny ceny a dal\u0161\u00ed podm\u00ednky pevn\u00e9 a plat\u00ed jak pro internetov\u00fd obchod, tak pro z\u00e1kazn\u00edka. P\u0159\u00edstup ke smlouv\u011b je mo\u017en\u00fd osobn\u011b na adrese spole\u010dnosti, po\u0161tou nebo e-mailem. Z\u00e1kazn\u00edk je osoba, kter\u00e1 m\u00e1 \u00fadaje uveden\u00e9 p\u0159i zad\u00e1v\u00e1n\u00ed objedn\u00e1vky.<\/p>\n<p><\/p>\n<p>Nab\u00eddka produkt\u016f v internetov\u00e9m obchod\u011b se vzhledem k povaze online obchodu \u010dasto a rychle m\u011bn\u00ed a aktualizuje.<\/p>\n<p><\/p>\n<p><strong>7. Zm\u011bny a zru\u0161en\u00ed objedn\u00e1vky<\/strong><\/p>\n<p><\/p>\n<p>Ve\u0161ker\u00e9 po\u017eadovan\u00e9 zm\u011bny v souvislosti s objedn\u00e1vkou je mo\u017en\u00e9 ozn\u00e1mit odesl\u00e1n\u00edm odpov\u011bdi na e-mail, kter\u00fd jste obdr\u017eeli p\u0159i objedn\u00e1vce, kontaktujte n\u00e1s na e-mailu <a href=\"mailto:info@belovedlingerie.com\">info@belovedlingerie.com<\/a>.<\/p>\n<p><\/p>\n<p>Z\u00e1kazn\u00edk m\u00e1 pr\u00e1vo zru\u0161it objedn\u00e1vku do 2 hodin od zad\u00e1n\u00ed objedn\u00e1vky. Po tomto term\u00ednu ji\u017e nen\u00ed mo\u017en\u00e9 objedn\u00e1vku zru\u0161it. V p\u0159\u00edpad\u011b v\u010dasn\u00e9ho zru\u0161en\u00ed objedn\u00e1vky nevzniknou kupuj\u00edc\u00edmu v t\u00e9to souvislosti \u017e\u00e1dn\u00e9 n\u00e1klady. Z\u00e1kazn\u00edk m\u016f\u017ee svou objedn\u00e1vku zru\u0161it i pozd\u011bji, ale pouze v p\u0159\u00edpad\u011b, \u017ee mu bude e-mailem ozn\u00e1meno, \u017ee j\u00edm objednan\u00fd produkt je do\u010dasn\u011b vyprod\u00e1n. Objedn\u00e1vku m\u016f\u017eete zru\u0161it e-mailem na adrese <a href=\"mailto:info@belovedlingerie.com\">info@belovedlingerie.com<\/a>.<\/p>\n<p><\/p>\n<p>Prod\u00e1vaj\u00edc\u00ed m\u00e1 pr\u00e1vo zru\u0161it objedn\u00e1vku, pokud z d\u016fvodu vyprod\u00e1n\u00ed z\u00e1sob nebo nedostupnosti zbo\u017e\u00ed \u010di jin\u00fdch okolnost\u00ed nen\u00ed schopen dodat zbo\u017e\u00ed z\u00e1kazn\u00edkovi ve lh\u016ft\u011b uveden\u00e9 v t\u011bchto obchodn\u00edch podm\u00ednk\u00e1ch nebo za cenu uvedenou v internetov\u00e9m obchod\u011b, a to v p\u0159\u00edpad\u011b, \u017ee se se z\u00e1kazn\u00edkem nedohodl na jin\u00e9m \u0159e\u0161en\u00ed. O zru\u0161en\u00ed objedn\u00e1vky bude Z\u00e1kazn\u00edk informov\u00e1n e-mailem a v p\u0159\u00edpad\u011b zaplacen\u00ed kupn\u00ed ceny nebo jej\u00ed \u010d\u00e1sti mu budou finan\u010dn\u00ed prost\u0159edky vr\u00e1ceny do 14 dn\u016f na bankovn\u00ed \u00fa\u010det uveden\u00fd v objedn\u00e1vce, pokud se s Prod\u00e1vaj\u00edc\u00edm nedohodne jinak.<\/p>\n<p><\/p>\n<p><strong>8. Z\u00e1ruka na v\u00fdrobky technick\u00e9 povahy<\/strong><\/p>\n<p><\/p>\n<p>Internetov\u00fd obchod vyd\u00e1v\u00e1 na zakoupen\u00e9 produkty technick\u00e9ho charakteru minim\u00e1ln\u011b ro\u010dn\u00ed z\u00e1ruku, kter\u00e1 je platn\u00e1 ode dne n\u00e1kupu. Tato z\u00e1ruka se vztahuje na v\u0161echny vady, u kter\u00fdch lze prok\u00e1zat, \u017ee byly zp\u016fsobeny vadami materi\u00e1lu a zpracov\u00e1n\u00edm, kter\u00e9 existovaly v dob\u011b dod\u00e1n\u00ed.<\/p>\n<p><\/p>\n<p>V internetov\u00e9m obchod\u011b \u00a0<a href=\"https:\/\/belovedlingerie.com\/cz\/\">belovedlingerie.com\/cz\/<\/a> vym\u011bn\u00edme produkty za nov\u00e9.<\/p>\n<p><\/p>\n<p>Zakoupen\u00e9 produkty obsahuj\u00ed fakturu a n\u00e1vod k pou\u017eit\u00ed. Pro uplatn\u011bn\u00ed z\u00e1ruky je nutn\u00e9 p\u0159edlo\u017eit fakturu.<\/p>\n<p><\/p>\n<p>Internetov\u00fd obchod <a href=\"https:\/\/belovedlingerie.com\/cz\/\">belovedlingerie.com\/cz\/<\/a>\u00a0mus\u00ed ze z\u00e1kona vy\u0159e\u0161it z\u00e1ruku nejpozd\u011bji do 45 dn\u016f. Produkty schv\u00e1len\u00e9 v r\u00e1mci z\u00e1ruky se st\u00e1vaj\u00ed majetkem spole\u010dnosti Beloved d.o.o.<\/p>\n<p><\/p>\n<p><strong>9. Pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed<\/strong><\/p>\n<p><\/p>\n<p>Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 kupuj\u00edc\u00edmu, \u017ee zbo\u017e\u00ed p\u0159i p\u0159evzet\u00ed nem\u00e1 vady. Zejm\u00e9na prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 kupuj\u00edc\u00edmu, \u017ee v dob\u011b, kdy kupuj\u00edc\u00ed zbo\u017e\u00ed p\u0159evzal:<\/p>\n<p><\/p>\n<ol class=\"wp-block-list\">\n<li>m\u00e1 zbo\u017e\u00ed vlastnosti, kter\u00e9 si smluvn\u00ed strany ujednaly, a chyb\u00ed-li ujedn\u00e1n\u00ed, m\u00e1 takov\u00e9 vlastnosti, kter\u00e9 prod\u00e1vaj\u00edc\u00ed nebo v\u00fdrobce popsal nebo kter\u00e9 kupuj\u00edc\u00ed m\u016f\u017ee obecn\u011b o\u010dek\u00e1vat s ohledem na povahu zbo\u017e\u00ed a na z\u00e1klad\u011b reklamy prod\u00e1vaj\u00edc\u00edm prov\u00e1d\u011bn\u00e9,<\/li>\n\n<li>se zbo\u017e\u00ed hod\u00ed k \u00fa\u010delu, kter\u00fd pro jeho pou\u017eit\u00ed prod\u00e1vaj\u00edc\u00ed uv\u00e1d\u00ed nebo ke kter\u00e9mu se zbo\u017e\u00ed tohoto druhu obvykle pou\u017e\u00edv\u00e1,<\/li>\n\n<li>zbo\u017e\u00ed odpov\u00edd\u00e1 jakost\u00ed nebo proveden\u00edm smluven\u00e9mu vzorku nebo p\u0159edloze, byly-li jakost nebo proveden\u00ed ur\u010deny podle smluven\u00e9ho vzorku nebo p\u0159edlohy,<\/li>\n\n<li>je zbo\u017e\u00ed v odpov\u00eddaj\u00edc\u00edm mno\u017estv\u00ed, m\u00ed\u0159e nebo hmotnosti a<\/li>\n\n<li>zbo\u017e\u00ed vyhovuje po\u017eadavk\u016fm pr\u00e1vn\u00edch p\u0159edpis\u016f.<\/li>\n<\/ol>\n<p><\/p>\n<p>Vhodnost zbo\u017e\u00ed pro b\u011b\u017en\u00e9 pou\u017eit\u00ed se posuzuje s ohledem na b\u011b\u017en\u00e9 zbo\u017e\u00ed stejn\u00e9ho druhu a s p\u0159ihl\u00e9dnut\u00edm k p\u0159\u00edpadn\u00fdm prohl\u00e1\u0161en\u00edm prod\u00e1vaj\u00edc\u00edho o vlastnostech zbo\u017e\u00ed u\u010din\u011bn\u00fdm prod\u00e1vaj\u00edc\u00edm nebo v\u00fdrobcem, prezentaci produktu nebo ozna\u010den\u00ed na zbo\u017e\u00ed.<\/p>\n<p><\/p>\n<p>Spot\u0159ebitel m\u016f\u017ee uplatnit sv\u00e1 pr\u00e1va z podstatn\u00e9 vady, pokud ozn\u00e1m\u00ed prod\u00e1vaj\u00edc\u00edmu vadu do dvou m\u011bs\u00edc\u016f ode dne, kdy vadu zjistil.<\/p>\n<p><\/p>\n<p>Kupuj\u00edc\u00ed m\u00e1 povinnost vytknout prod\u00e1vaj\u00edc\u00edmu vadu, tedy dodat popis vady zbo\u017e\u00ed, kv\u016fli kter\u00e9 jej reklamuje a umo\u017enit prod\u00e1vaj\u00edc\u00edmu prohl\u00eddku v\u011bci.<\/p>\n<p><\/p>\n<p>Pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed m\u016f\u017ee kupuj\u00edc\u00ed uplatnit u prod\u00e1vaj\u00edc\u00edho na adrese jeho provozovny (v\u00fddejn\u00ed m\u00edsto) o \u010dem\u017e mu mus\u00ed prod\u00e1vaj\u00edc\u00ed vystavit potvrzen\u00ed. Za okam\u017eik uplatn\u011bn\u00ed reklamace se pova\u017euje okam\u017eik, kdy reklamace spot\u0159ebitele dojde prod\u00e1vaj\u00edc\u00edmu.<\/p>\n<p><\/p>\n<p>P\u0159i uplatn\u011bn\u00ed pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed je kupuj\u00edc\u00ed povinen prok\u00e1zat uzav\u0159en\u00ed kupn\u00ed smlouvy. Provozovatel doporu\u010duje za t\u00edmto \u00fa\u010delem p\u0159edlo\u017eit zejm\u00e9na potvrzen\u00ed o koupi.<\/p>\n<p><\/p>\n<p>Pr\u00e1vo z vadn\u00e9ho pln\u011bn\u00ed kupuj\u00edc\u00edmu nen\u00e1le\u017e\u00ed, pokud kupuj\u00edc\u00ed p\u0159ed p\u0159evzet\u00edm v\u011bci v\u011bd\u011bl, \u017ee v\u011bc m\u00e1 vadu, a nebo pokud kupuj\u00edc\u00ed vadu s\u00e1m zp\u016fsobil, nebo ji zp\u016fsobila t\u0159et\u00ed osoba odli\u0161n\u00e1 od prod\u00e1vaj\u00edc\u00edho a bez jeho zavin\u011bn\u00ed..<\/p>\n<p><\/p>\n<p>Prod\u00e1vaj\u00edc\u00ed neru\u010d\u00ed za vady zbo\u017e\u00ed, kter\u00e9 se projev\u00ed po uplynut\u00ed dvou let od dod\u00e1n\u00ed zbo\u017e\u00ed.<\/p>\n<p><\/p>\n<p>M\u00e1 se za to, \u017ee vada na majetku existovala v dob\u011b vyd\u00e1n\u00ed, pokud se projev\u00ed do \u0161esti m\u011bs\u00edc\u016f od vyd\u00e1n\u00ed.<\/p>\n<p><\/p>\n<p>Spot\u0159ebitel, kter\u00fd prod\u00e1vaj\u00edc\u00edho o vad\u011b \u0159\u00e1dn\u011b informoval, m\u00e1 pr\u00e1vo po\u017eadovat po prod\u00e1vaj\u00edc\u00edm odstran\u011bn\u00ed vady zbo\u017e\u00ed nebo vr\u00e1cen\u00ed \u010d\u00e1sti zaplacen\u00e9 \u010d\u00e1stky v pom\u011bru k vad\u011b nebo v\u00fdm\u011bnu vadn\u00e9ho zbo\u017e\u00ed za nov\u00e9 bezvadn\u00e9 zbo\u017e\u00ed nebo vr\u00e1cen\u00ed zaplaceneho.<\/p>\n<p><\/p>\n<p>Spot\u0159ebitel m\u00e1 v ka\u017ed\u00e9m p\u0159\u00edpad\u011b tak\u00e9 pr\u00e1vo po\u017eadovat po prod\u00e1vaj\u00edc\u00edm n\u00e1hradu, zejm\u00e9na n\u00e1hradu n\u00e1klad\u016f na materi\u00e1l, n\u00e1hradn\u00ed d\u00edly, pr\u00e1ci, p\u0159evoz a dopravu v\u00fdrobk\u016f vynalo\u017een\u00fdch na pln\u011bn\u00ed povinnost\u00ed uveden\u00fdch v p\u0159edchoz\u00edm odstavci tohoto \u010dl\u00e1nku.<\/p>\n<p><\/p>\n<p>Pr\u00e1va spot\u0159ebitele uveden\u00e1 v prvn\u00edm odstavcem zanikaj\u00ed za dva roky ode dne, kdy prod\u00e1vaj\u00edc\u00edho informoval o vad\u011b.<\/p>\n<p><\/p>\n<p><strong>10. Odstoupen\u00ed od kupn\u00ed smlouvy a vr\u00e1cen\u00ed zbo\u017e\u00ed<\/strong><\/p>\n<p><\/p>\n<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:8cf56f47-bb2d-4bd2-9bf8-71e79e0b99ff-8\" data-testid=\"conversation-turn-18\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto [--thread-content-margin:--spacing(4)] @[37rem]:[--thread-content-margin:--spacing(6)] @[72rem]:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:32rem] @[34rem]:[--thread-content-max-width:40rem] @[64rem]:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"a1e7cf0a-c434-4d18-934f-e0ce415de164\" data-message-model-slug=\"gpt-5\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<p data-start=\"67\" data-end=\"377\">U smluv uzav\u0159en\u00fdch na d\u00e1lku m\u00e1 spot\u0159ebitel pr\u00e1vo ozn\u00e1mit spole\u010dnosti odstoupen\u00ed od smlouvy e-mailem na adresu <strong data-start=\"177\" data-end=\"205\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"179\" data-end=\"203\">info@belovedlingerie.com<\/a><\/strong> do 14 dn\u016f, ani\u017e by musel sv\u00e9 rozhodnut\u00ed zd\u016fvod\u0148ovat. M\u00e1 se za to, \u017ee spot\u0159ebitel odstoupil od smlouvy v\u010das, pokud ji ode\u0161le ve lh\u016ft\u011b stanoven\u00e9 pro odstoupen\u00ed od smlouvy.<\/p>\n<p data-start=\"379\" data-end=\"737\"><strong data-start=\"379\" data-end=\"446\">Pokud chcete zbo\u017e\u00ed vr\u00e1tit prost\u0159ednictv\u00edm Packeta (Z\u00e1silkovna):<\/strong><\/p>\n<p data-start=\"379\" data-end=\"737\"><strong data-start=\"449\" data-end=\"478\">K\u00f3d pro vr\u00e1cen\u00ed: 95156839<\/strong> \u2013 tento osmim\u00edstn\u00fd k\u00f3d nahl\u00e1s\u00edte na libovoln\u00e9m podac\u00edm m\u00edst\u011b Packeta\/Z\u00e1silkovna. Obsluha na m\u00edst\u011b vytiskne zp\u011btn\u00fd \u0161t\u00edtek a p\u0159ilep\u00ed jej na bal\u00ed\u010dek, kter\u00fd bude doru\u010den zp\u011bt k n\u00e1m. P\u0159i pou\u017eit\u00ed t\u00e9to metody bude z \u010d\u00e1stky vr\u00e1cen\u00ed <strong data-start=\"703\" data-end=\"734\">v\u017edy ode\u010dten poplatek 99 K\u010d<\/strong>.<\/p>\n<p data-start=\"854\" data-end=\"953\"><strong data-start=\"854\" data-end=\"867\">Formul\u00e1\u0159:<\/strong> <a href=\"https:\/\/belovedlingerie.com\/cz\/wp-content\/uploads\/2025\/08\/Formular-pro-vraceni-zbozi-CZ.pdf\">Formul\u00e1\u0159 pro vr\u00e1cen\u00ed zbo\u017e\u00ed<\/a>. Vypl\u0148te pros\u00edm formul\u00e1\u0159 a za\u0161lete jej spolu s bal\u00ed\u010dkem.<\/p>\n<p data-start=\"955\" data-end=\"1066\">Pokud tuto mo\u017enost nechcete vyu\u017e\u00edt, za\u0161lete bal\u00ed\u010dek na n\u00ed\u017ee uvedenou adresu s v\u00e1mi vybranou doru\u010dovac\u00ed slu\u017ebou.<\/p>\n<p data-start=\"955\" data-end=\"1066\">Bal\u00ed\u010dek, kter\u00fd vrac\u00edte, po\u0161lete na adresu: BELOVED d.o.o., Jezdarska ulica 13, 2000 Maribor, Slovinsko.<\/p>\n<p data-start=\"1068\" data-end=\"1132\">P\u0159ilo\u017ete pros\u00edm fakturu a vypln\u011bn\u00fd formul\u00e1\u0159 pro vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/p>\n<p data-start=\"1134\" data-end=\"1577\">Zakoupen\u00e9 v\u00fdrobky mus\u00ed b\u00fdt spole\u010dnosti vr\u00e1ceny nepo\u0161kozen\u00e9, neno\u0161en\u00e9, v p\u016fvodn\u00edm obalu, s etiketou a ve stejn\u00e9m mno\u017estv\u00ed, pokud nedo\u0161lo ke zni\u010den\u00ed, po\u0161kozen\u00ed, ztr\u00e1t\u011b nebo sn\u00ed\u017een\u00ed mno\u017estv\u00ed v\u00fdrobk\u016f bez zavin\u011bn\u00ed kupuj\u00edc\u00edho nebo spot\u0159ebitele. Pokud je po\u0161tovn\u00ed bal\u00edk, ve kter\u00e9m spot\u0159ebitel obdr\u017eel objednan\u00e9 v\u00fdrobky, fyzicky po\u0161kozen, chyb\u00ed-li jeho obsah nebo vykazuje-li zn\u00e1mky otev\u0159en\u00ed, mus\u00ed spot\u0159ebitel zah\u00e1jit reklama\u010dn\u00ed \u0159\u00edzen\u00ed u Z\u00e1silkovny.<\/p>\n<p data-start=\"1579\" data-end=\"1856\">Po obdr\u017een\u00ed zbo\u017e\u00ed spole\u010dnost vr\u00e1t\u00ed spot\u0159ebiteli v\u0161echny proveden\u00e9 platby v souladu se z\u00e1konem. Jedin\u00fdm n\u00e1kladem, kter\u00fd spot\u0159ebitel nese v souvislosti se zru\u0161en\u00edm objedn\u00e1vky, jsou p\u0159\u00edm\u00e9 n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed. Z\u00e1silky s dob\u00edrkou se nep\u0159ij\u00edmaj\u00ed a p\u0159i doru\u010den\u00ed jsou odm\u00edtnuty.<\/p>\n<p data-start=\"1858\" data-end=\"2606\">Vr\u00e1cen\u00ed proveden\u00fdch plateb bude provedeno co nejd\u0159\u00edve, nejpozd\u011bji do 14 dn\u016f od obdr\u017een\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed nebo do doby, ne\u017e spot\u0159ebitel p\u0159edlo\u017e\u00ed d\u016fkaz, \u017ee zbo\u017e\u00ed odeslal zp\u011bt, pokud spole\u010dnost nenab\u00edz\u00ed mo\u017enost vyzvednout si vr\u00e1cen\u00e9 zbo\u017e\u00ed sama. Aby byla zaji\u0161t\u011bna jistota, p\u0159esnost a v\u010dasnost vr\u00e1cen\u00ed platby a aby byla zaji\u0161t\u011bna evidence plateb, vr\u00e1t\u00ed se platba spot\u0159ebiteli stejn\u00fdm platebn\u00edm prost\u0159edkem, kter\u00fd spot\u0159ebitel pou\u017eil, pokud spot\u0159ebitel v\u00fdslovn\u011b nepo\u017e\u00e1dal o pou\u017eit\u00ed jin\u00e9ho platebn\u00edho prost\u0159edku a pokud v d\u016fsledku toho nenesl \u017e\u00e1dn\u00e9 n\u00e1klady. Platba se provede stejn\u00fdm platebn\u00edm prost\u0159edkem, kter\u00fd spot\u0159ebitel pou\u017eil, pokud spot\u0159ebitel v\u00fdslovn\u011b nepo\u017e\u00e1dal o pou\u017eit\u00ed jin\u00e9ho platebn\u00edho prost\u0159edku a pokud v d\u016fsledku toho nenesl \u017e\u00e1dn\u00e9 n\u00e1klady.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<p><\/p>\n<p><strong>11. D\u00e1rky b\u011bhem ak\u010dn\u00edch nab\u00eddek<\/strong><\/p>\n<p><\/p>\n<p>Proto\u017ee r\u00e1di odm\u011b\u0148ujeme na\u0161e z\u00e1kazn\u00edky, \u010dasto prov\u00e1d\u00edme speci\u00e1ln\u00ed propaga\u010dn\u00ed akce. Pokud se z\u00e1kazn\u00edk rozhodne vyu\u017e\u00edt takovou akci, je si v\u011bdom a zavazuje se, \u017ee d\u00e1rky mus\u00ed vr\u00e1tit i v p\u0159\u00edpad\u011b \u010d\u00e1ste\u010dn\u00e9ho nebo \u00fapln\u00e9ho vr\u00e1cen\u00ed zbo\u017e\u00ed, pokud z\u016fstatkov\u00e1 hodnota n\u00e1kupu st\u00e1le p\u0159ekra\u010duje sou\u010det ktery byl ur\u010den pro p\u0159ijet\u00ed daru, pop\u0159. pokud z\u00e1kazn\u00edk vym\u011bn\u00ed vracen\u00fd p\u0159edm\u011bt za stejnou hodnotu za jin\u00fd z internetov\u00e9ho obchodu.<\/p>\n<p><\/p>\n<p><strong>12. Dod\u00e1n\u00ed zbo\u017e\u00ed<\/strong><\/p>\n<p><\/p>\n<p>Smluvn\u00edmi partnery poskytovatele jsou Z\u00e1silkovna. V\u011bt\u0161inu objedn\u00e1vek doru\u010d\u00ed p\u0159epravce b\u011bhem 2-5 pracovn\u00edch dn\u00ed v p\u0159\u00edpad\u011b, \u017ee je zbo\u017e\u00ed skladem. V\u011bt\u0161ina bal\u00edk\u016f je doru\u010dena n\u00e1sleduj\u00edc\u00ed pracovn\u00ed den. Poskytovatel si vyhrazuje pr\u00e1vo zvolit jinou doru\u010dovac\u00ed slu\u017ebu, pokud bude schopen vy\u0159\u00eddit objedn\u00e1vku efektivn\u011bji. V p\u0159\u00edpad\u011b p\u0159evzet\u00ed produkt\u016f na dob\u00edrku hrad\u00ed kupuj\u00edc\u00ed i po\u0161tovn\u00e9 \u00fa\u010dtovan\u00e9 Po\u0161tou Slovenije.<\/p>\n<p><\/p>\n<p><strong>13. St\u00ed\u017enosti a spory<\/strong><\/p>\n<p><\/p>\n<p>Poskytovatel dodr\u017euje platnou legislativu na ochranu spot\u0159ebitele. Poskytovatel vynakl\u00e1d\u00e1 maxim\u00e1ln\u00ed \u00fasil\u00ed, aby splnil svou povinnost zav\u00e9st efektivn\u00ed syst\u00e9m vy\u0159izov\u00e1n\u00ed reklamac\u00ed a ur\u010dit osobu, na kterou se m\u016f\u017ee z\u00e1kazn\u00edk obr\u00e1tit v p\u0159\u00edpad\u011b probl\u00e9m\u016f e-mailem. Reklamace se pod\u00e1v\u00e1 prost\u0159ednictv\u00edm e-mailov\u00e9 adresy <a href=\"mailto:info@belovedlingerie.com\">info@belovedlingerie.com<\/a>. Odvolac\u00ed \u0159\u00edzen\u00ed je d\u016fv\u011brn\u00e9.<\/p>\n<p><\/p>\n<p>Poskytovatel do 5 pracovn\u00edch dn\u016f potvrd\u00ed p\u0159ijet\u00ed reklamace, informuje kupuj\u00edc\u00edho, jak dlouho bude trvat jej\u00ed vy\u0159\u00edzen\u00ed a pr\u016fb\u011b\u017en\u011b ho informuje o pr\u016fb\u011bhu \u0159\u00edzen\u00ed. Poskytovatel ud\u011bl\u00e1 v\u0161e pro to, aby p\u0159\u00edpadn\u00e9 spory vy\u0159e\u0161il sm\u00edrnou cestou. Pokud nebude dosa\u017eeno sm\u00edrn\u00e9ho urovn\u00e1n\u00ed sporu, bude m\u00edt k \u0159e\u0161en\u00ed v\u0161ech spor\u016f mezi poskytovatelem a kupuj\u00edc\u00edm v\u00fdlu\u010dnou m\u00edstn\u00ed p\u0159\u00edslu\u0161nost v\u011bcn\u011b p\u0159\u00edslu\u0161n\u00fd soud v Lublani. Poskytovatel a kupuj\u00edc\u00ed jako \u00fa\u010dastn\u00edci elektronick\u00e9ho obchodu vz\u00e1jemn\u011b uzn\u00e1vaj\u00ed platnost elektronick\u00fdch komunikac\u00ed u soudu.<\/p>\n<p><\/p>\n<p><strong>14.\u00a0 Mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f<\/strong><\/p>\n<p><\/p>\n<p>V souladu s pr\u00e1vn\u00edmi normami neuzn\u00e1v\u00e1me \u017e\u00e1dn\u00e9ho poskytovatele mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f za p\u0159\u00edslu\u0161n\u00e9ho k \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f, kter\u00e9 by mohl spot\u0159ebitel v souladu se z\u00e1konem o mimosoudn\u00edm \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f zah\u00e1jit. Spole\u010dnost, kter\u00e1 jako poskytovatel zbo\u017e\u00ed a slu\u017eeb umo\u017e\u0148uje online obchod ve Slovinsku, zve\u0159ej\u0148uje na sv\u00fdch str\u00e1nk\u00e1ch elektronick\u00fd odkaz na platformu pro online \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f. Platforma je spot\u0159ebitel\u016fm k dispozici na odkazu\u00a0<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.show&amp;lng=SL\">ZDE<\/a>.<\/p>\n<p><\/p>\n<p>Uveden\u00e1 \u00faprava vypl\u00fdv\u00e1 ze z\u00e1kona o mimosoudn\u00edm \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f, na\u0159\u00edzen\u00ed (EU) \u010d. Na\u0159\u00edzen\u00ed Evropsk\u00e9ho parlamentu a Rady (ES) \u010d. 524\/2013 o online \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f a o zm\u011bn\u011b na\u0159\u00edzen\u00ed (ES) \u010d. 2016\/2004 a sm\u011brnice 2009\/22 \/ ES.<\/p>\n<p><\/p>\n<p>V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky akceptoval majitel internetov\u00e9ho obchodu Beloved d.o.o. v Mariboru, dne 4.7.2023.<\/p>\n<p><\/p>\n<p>P\u0159ejeme V\u00e1m mnoho p\u0159\u00edjemn\u00fdch a cenov\u011b dostupn\u00fdch n\u00e1kup\u016f v na\u0161em internetov\u00e9m obchod\u011b!<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky internetov\u00e9ho obchodu Belovedlingerie.com\/cz byly sestaveny v souladu se z\u00e1konem o ochran\u011b spot\u0159ebitele, na z\u00e1klad\u011b doporu\u010den\u00ed Hospod\u00e1\u0159sk\u00e9 a pr\u016fmyslov\u00e9 komory a mezin\u00e1rodn\u00edch kodex\u016f internetov\u00e9ho a elektronick\u00e9ho obchodov\u00e1n\u00ed. Informace o spole\u010dnosti: BELOVED d.o.o. Jezdarska ulica 8a 2000 Maribor I\u010cO: SI65892267 Registra\u010dn\u00ed \u010d\u00edslo: 8563349000 Poplatn\u00edk: ANO IBAN SI56 0400 0028 1414 110 (otev\u0159eno na OTP [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2012","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky - Beloved Label<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/belovedlabel.com\/cz\/vseobecne-obchodni-podminky\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky - Beloved Label\" \/>\n<meta property=\"og:description\" content=\"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky internetov\u00e9ho obchodu Belovedlingerie.com\/cz byly sestaveny v souladu se z\u00e1konem o ochran\u011b spot\u0159ebitele, na z\u00e1klad\u011b doporu\u010den\u00ed Hospod\u00e1\u0159sk\u00e9 a pr\u016fmyslov\u00e9 komory a mezin\u00e1rodn\u00edch kodex\u016f internetov\u00e9ho a elektronick\u00e9ho obchodov\u00e1n\u00ed. 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